Refund Policy
At Starface Outlet, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
We offer a 60-day return policy from the date your order is delivered.
To qualify for a return:
- Items must be unused and in their original condition.
- Items should be returned with original packaging whenever possible.
- Proof of purchase may be required.
Free Returns
We proudly provide free returns for eligible items.
Customers who wish to initiate a return should contact our customer service team before sending any item back.
Refund Processing
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds are typically processed within 5–10 business days to the original payment method.
Depending on your financial institution, additional processing time may be required before the refund appears in your account.
Non-Refundable Situations
Refunds may not be available for:
- Products returned outside the return window.
- Products that show signs of misuse or damage caused after delivery.
- Items returned without prior authorization when required.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. We will work quickly to provide an appropriate resolution.
Contact Information
For return and refund assistance, please contact:
Email: press@starfacesale.com
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