Customer Service Policy

Our Commitment

At Starface Outlet, we strive to provide excellent customer service and a positive shopping experience for every customer.

Customer Support

Our support team is available to assist with:

  • Order inquiries
  • Product information
  • Shipping questions
  • Return requests
  • Refund assistance
  • Account-related issues

Response Time

We aim to respond to customer inquiries within 24–48 business hours.

Response times may vary during peak periods or holidays.

Order Assistance

If you need help with an existing order, please provide:

  • Order number
  • Full name used for purchase
  • Email address associated with the order

This helps us assist you more efficiently.

Product Questions

Customers are encouraged to contact us before purchasing if they have questions regarding product features, usage, compatibility, or recommendations.

Customer Satisfaction

We value customer feedback and continuously work to improve our products, services, and overall shopping experience.

Contact Information

Email: press@starfacesale.com